Most orders are processed within 1–2 business days. Standard delivery typically takes 3–5 business days depending on your location. You'll receive tracking information as soon as your order ships. Some products, including built-to-order items like American Made Grills and Primo, have longer lead times noted on each product page.

Most in-stock orders ship within 1–2 business days. Built-to-order and specialty items have longer production lead times noted on the product page. If you have a specific deadline, contact us before ordering and we'll confirm timing.

Shipping is free on every order within the contiguous U.S. No surprise fees at checkout.

Many of our products, including saunas, grills, pizza ovens, and cold plunges, ship via LTL freight. Freight deliveries are curbside only. You'll be required to inspect your shipment while the driver is present and report any concealed damage within 48 hours. Some products have a shorter window noted on the product page. See our Freight Delivery Policy for full details.

We currently ship within the contiguous United States only. International shipping is something we're working toward. Check back for updates.

Most items may be returned within 30 days of delivery with prior authorization. Some products carry different windows or are non-returnable, so please check the individual product page before purchasing. Built-to-order items cannot be returned once production has begun. Contact us with any questions.

Email us at hello@chillworthy.com or call (339) 444-0693 with your order number and reason for return. We'll review your request and provide next steps. Return shipping costs are the customer's responsibility unless the item is defective, damaged, or incorrect.

Once we receive and inspect your return, refunds are processed to your original payment method within 7–14 business days depending on your bank or payment provider.

Note any visible damage on the delivery receipt before signing, and report concealed damage within 48 hours of delivery with photos of the product and packaging. Some products have a shorter window noted on the product page. Email hello@chillworthy.com right away. Following these steps is how we file and resolve any freight claim quickly so we can repair or replace your item.

Most orders can be canceled for a full refund before they ship. Built-to-order items cannot be canceled once production has begun, and once an order has shipped it must go through the return process. Contact us immediately at hello@chillworthy.com or (339) 444-0693 if you need to cancel.

We partner with trusted brands and manufacturers who meet our standards for quality, durability, and design. Our catalog includes brands like SaunaLife, Revive Plunge, Outer, American Made Grills, Authentic Pizza Ovens, and more.

Many products come with a manufacturer's warranty. For example, SaunaLife saunas carry a limited lifetime warranty on the structure. Warranty details are listed on each individual product page. Contact us if you have questions about a specific product's coverage.

Yes. Reach out to us and we'll help you track down the right parts when available.

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), PayPal, Shop Pay, Apple Pay, and Google Pay.

Yes. Shop Pay Installments is available at checkout, allowing you to split your purchase into manageable payments.

Yes. All transactions are processed securely via Shopify Payments and PayPal, both of which are PCI compliant. We never store your credit card information and all data is protected by SSL encryption.