Most orders are processed within 1–2 business days. Standard delivery typically takes 3–5 business days depending on your location. You'll receive tracking information as soon as your order ships. Some products have longer lead times, which are noted on each product page.

Yes — expedited shipping options are available at checkout where applicable for your location and order.

Shipping costs vary by product and are calculated at checkout based on your order and delivery location. All charges are shown before you complete your purchase — no surprise fees.

Many of our products — including saunas, grills, pizza ovens, and cold plunges — ship via LTL freight. Freight deliveries are curbside only. You'll be required to inspect your shipment while the driver is present and report any damage within 24 hours. See our Freight Delivery Policy for full details.

We currently ship within the United States only. International shipping is something we're working toward — check back for updates.

Return eligibility varies by product and brand. Some items cannot be returned once shipped. Please refer to the individual product page for return terms before purchasing, or contact us with any questions.

Email us at hello@chillworthy.com or call (339) 444-0693 with your order number and reason for return. We'll review your request and provide next steps. Return shipping costs are the customer's responsibility unless the item is defective, damaged, or incorrect.

Once we receive and inspect your return, refunds are processed to your original payment method within 7–14 business days depending on your bank or payment provider.

Report any damage within 24 hours of delivery with photos of the product and packaging. Email hello@chillworthy.com right away. Failure to report within this window may limit or void your claim.

Orders can be canceled for a full refund before shipment. Once shipped, your order cannot be canceled and must go through the return process. Contact us immediately at hello@chillworthy.com or (339) 444-0693 if you need to cancel.

We partner with trusted brands and manufacturers who meet our standards for quality, durability, and design. Our catalog includes brands like SaunaLife, Revive Plunge, Outer, American Made Grills, Authentic Pizza Ovens, and more.

Many products come with a manufacturer's warranty. Warranty details are listed on each individual product page. Contact us if you have questions about a specific product's coverage.

Yes — reach out to us and we'll help you track down the right parts when available.

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), PayPal, Shop Pay, Apple Pay, Google Pay, and ACH/bank transfer for qualifying orders.

Yes — Shop Pay Installments is available at checkout, allowing you to split your purchase into manageable payments.

Yes. All transactions are processed securely via Shopify Payments and PayPal, both of which are PCI compliant. We never store your credit card information and all data is protected by SSL encryption.