Frequently Asked Questions
Find answers to common questions about our products and services
Orders & Shipping
How long will it take for my order to arrive?
Most orders ship within 2–3 business days. Standard delivery takes 5–7 business days, depending on your location. You'll receive tracking information as soon as your order ships.
Do you offer expedited shipping?
Yes — at checkout, you'll see faster shipping options if available in your area.
How much does shipping cost?
Shipping costs are calculated at checkout based on your order and location. Orders over $100 ship free within the continental U.S.
Returns & Refunds
What if I change my mind after I order?
No problem — we accept returns within 30 days of delivery, as long as the item is unused and in original condition.
How do I start a return?
Just email us at hello@chillworthy.com or call 339-444-0693, and we'll send you a prepaid return label.
When will I receive my refund?
Refunds are processed back to your original payment method within 5–10 business days after we receive your return.
Products
Where do you source your products?
We partner with trusted makers who share our standards for quality, durability, and backyard-ready design.
Are your products covered by a warranty?
Many of our items come with a manufacturer's warranty. Details are listed on individual product pages.
Can I get replacement parts?
Yes — reach out to us, and we'll help you track down the right parts when available.
Payments
What payment methods do you accept?
We accept all major credit cards, PayPal, Shop Pay, Apple Pay, and Google Pay.
Do you offer financing or installment plans?
Yes — you can pay over time with Shop Pay Installments at checkout.
Contact
How do I reach you if I have more questions?
You can reach us anytime at hello@chillworthy.com or by phone at 339-444-0693.