Return & Refund Policy
Effective Date: May 21, 2026
1. Scope and Intent
This Return and Refund Policy applies to all purchases made through Chillworthy Yard Supply, operated by Backyard Supply LLC, at www.chillworthy.com.
2. Contact Information
For questions about returns and refunds, please contact us:
- 📧 hello@chillworthy.com
- 📞 (339) 444-0693
- 📍 68 Harrison Ave Ste 605 PMB 339546, Boston, MA 02111-1929, USA
- Hours: Monday – Friday, 9am – 5pm EST
3. Return Eligibility
Where returns are accepted, customers may request a return within the window specified on the product page (30 days from delivery unless otherwise noted), subject to the conditions below. General eligibility requires:
4. Return Process
4.1 Initiating a Return
Email hello@chillworthy.com with your order number and reason for return. Once approved, we'll provide return instructions and a Return Merchandise Authorization (RMA) number if applicable.
4.2 Preparing Your Return
Pack the item securely in its original packaging with all manuals, accessories, and free gifts included. Include any return documentation provided.
4.3 Shipping the Return
Returns are accepted by mail or freight carrier. Ship the item within 7 days of receiving return authorization using a trackable shipping method.
5. Return Shipping Costs
Customers are responsible for all return shipping costs unless the item is defective, damaged, or incorrect. In those cases, Chillworthy will cover return shipping.
6. Specific Conditions
Where eligible, returns are accepted within the window noted on the product page (30 days from delivery unless otherwise stated). Items must be unused and in original packaging. A restocking fee of up to 20% of the product price may apply, and the customer is responsible for return shipping. Refund issued to the original payment method, less any applicable restocking fee.
Must be reported within 48 hours of delivery with photos or video. We will provide a replacement or full refund including return shipping.
Notify us immediately. We cover all return shipping and will send the correct product.
Contact us if your order doesn't arrive within the estimated window. If confirmed lost, we'll issue a full refund or send a replacement.
Before shipment: full refund. After shipment: must follow the standard return process.
Custom or personalized products, installed or used items, gift cards, and downloadable software are not eligible for return under any circumstances.
7. Refunds
7.1 Approval & Processing
Refunds are issued after the returned item is received and inspected. Customers will be notified via email. Refunds are processed to the original payment method within 7–14 business days depending on your bank or payment provider.
7.2 Partial Refunds
May apply if returned items are damaged, missing parts, or received outside the approved return window.
8. Exchanges
We replace items only if they are defective, damaged, or incorrect. Email hello@chillworthy.com to initiate an exchange. Shipping is covered for defective or incorrect items. Customers are responsible for shipping on change-of-mind exchanges.
9. Legal Rights
This Return & Refund Policy does not affect your statutory rights under U.S. consumer law.
Contact Us
Backyard Supply LLC (dba Chillworthy Yard Supply)
68 Harrison Ave Ste 605 PMB 339546
Boston, Massachusetts 02111-1929, USA