Chillworthy Yard Supply

Shipping Policy

Effective Date: June 12, 2026

1. Introduction

At Chillworthy Yard Supply, operated by Backyard Supply LLC, we are committed to a smooth and transparent shipping experience. This policy covers all orders placed on www.chillworthy.com.

2. Shipping Destinations

Continental United States We ship to the contiguous 48 U.S. states only. We do not currently ship to Alaska, Hawaii, or any U.S. territories. Certain oversized items may have additional carrier restrictions.

International Not currently available. We are working to expand. Check back for updates.

3. Shipping Costs

Shipping is free on every order within the contiguous United States. No surprise fees at checkout.

Standard Parcel Smaller items ship free via UPS, FedEx, or USPS, with tracking.

LTL Freight Large items ship free, delivered curbside via freight carrier. The carrier contacts you to schedule a delivery window.

Questions about delivery for a specific product? Reach out before purchasing at hello@chillworthy.com or (339) 444-0693 and we'll walk you through it.

4. Order Processing Time

Orders are processed within 1–2 business days, Monday through Friday excluding holidays. Orders placed before 5:00 PM EST begin processing the same day. Weekend and holiday orders are processed the next business day.

Some products, including built-to-order and specialty items, have longer lead times. Estimated shipping timelines are noted on each product page. Contact us before purchasing if timing is a concern.

5. Estimated Delivery Time

Standard Shipping 3–5 business days

Built-to-Order & Specialty Longer production lead times (e.g., American Made Grills and Primo, typically 5–6 weeks), noted on each product page.

Freight Deliveries Scheduling varies by carrier. For large freight items, the carrier will contact you directly to arrange a delivery window.

⚠ Delivery times are estimates and may be affected by carrier delays, weather, or other factors outside our control.

6. Carriers & Tracking

We ship with UPS, FedEx, USPS, and trusted LTL freight carriers. All orders include tracking information sent via email once your order ships.

7. Freight Deliveries

Action Required on Delivery

Many of our products ship via LTL freight and require a signature upon delivery. You must inspect your shipment while the driver is present, note any visible damage on the delivery receipt before signing, and report concealed damage within 48 hours. Some products have a shorter window noted on the product page. Review our Freight Delivery Policy →

8. Delivery Issues

Delayed or Lost

Contact us at hello@chillworthy.com or (339) 444-0693. If marked delivered but not received, check with neighbors or building staff first.

Damaged

Note visible damage on the delivery receipt before signing. Report concealed damage within 48 hours with photos of the product and packaging. Some products have a shorter window noted on the product page. Failing to report in time may limit or void your claim.

Missing Items

Report within 7 days of receiving your order. We will send missing items or provide a refund.

9. Incorrect Address

Customers are responsible for providing accurate shipping information. Orders returned due to incorrect addresses may incur additional reshipment fees.

10. Returns & Refunds

Most items may be returned within 30 days of delivery with prior authorization. Contact us at hello@chillworthy.com before shipping anything back. Built-to-order, installed, fired, gas-tested, or used items and special orders are non-returnable. Items that arrive damaged or defective are covered when reported per our freight inspection requirements, with no restocking fee and no return costs. Full return terms are listed on each product page.

Questions About Your Shipment?

Backyard Supply LLC (dba Chillworthy Yard Supply)

68 Harrison Ave Ste 605 PMB 339546
Boston, Massachusetts 02111-1929, USA

📞 (339) 444-0693

📧 hello@chillworthy.com

🌐 www.chillworthy.com