Primo - Oval XXL 500 Ceramic Kamado Grill

• Multiple Configurations: Choose between a Grill Head for custom built-in applications, the freestanding All-In-One bundle, or a Head + Table setup.
• Made in the USA: Designed, engineered, and manufactured in the United States.
• Patented Oval Design: Delivers more cooking flexibility than round grills by creating distinct cooking zones.
• Premium-Grade Ceramic: 0.75” thick ceramic walls designed for superior heat retention and moisture control.
• Precision Airflow: Features a 5-position all-weather cast iron top vent and a stainless steel lower draft door for temperature management.
• Easy Lift Hinge: Hinge design reduces the force necessary to open the lid by 70%.
• Versatile Range: Capable of temperatures from 150°F to over 800°F+

• Cooking Area: 500 sq in.
• Optional Rack System: 350 sq in.
• Total Cooking Area: 850 sq in.
• Cooking Grid: 21" x 27"
• Temperature Range: 150°F — 800°F+.
• Grill Weight: 282 lbs.
• Body Material: Premium-Grade Ceramic.
• Rear Clearance: A minimum of 12" (30.48cm) of clearance is required behind the grill to open properly.
• Exterior Clearance: A minimum of 2" (5.08cm) of clearance is required around the exterior surface.

Grilling Capacity

• 10 Whole Chickens
• 3 Whole Turkeys
• 16 Steaks
• 28 Burgers
• 12 Racks of Ribs
• 18 Ears of Corn
• 1 Suckling Pig
• Three 25lb Atlantic Salmons

$249 Professional Freight Fee within the continental U.S.
Primo Ceramic Grills are made in the USA and ship via freight delivery to ensure safe transport.

Due to the size, weight, and manufacturing process of ceramic grills—as well as consistently high demand—most Primo grills ship in approximately 5–6 weeks from the time your order is placed. Lead times may vary depending on model availability and production schedules.

Once your order ships, tracking information and delivery details will be provided. Freight delivery is curbside unless additional services are arranged in advance.

If timing is important, please contact us prior to ordering so we can confirm current availability.

• Ceramic Components: Limited Lifetime Warranty backed by a 20-Year Guarantee.
• Metal Components: 5-Year Warranty on bands, hinges, and hardware.
• Cast Iron Parts: 1-Year Warranty.
• Gaskets & Thermometer: 30-Day Warranty.

All Sales are Final Due to the custom nature, high value, and specialized freight handling of our professional-grade grills and ovens, all sales are final once the item has shipped. We do not accept returns for buyer’s remorse, incorrect ordering, or measurement issues.

The Mandatory "Driver Present" Inspection You are legally required to inspect your shipment before the driver leaves your premises.

• Visible Box Damage: If the outer packaging is crushed, punctured, or dented, you must refuse the shipment. Note "Refused due to damage" on the delivery receipt and take clear photos of the damage immediately.
  
• The Legal Impact of a Signature: By signing the delivery receipt (BOL) without specific notes of damage, you are providing legal confirmation that the product arrived in perfect condition. Once signed "clean," our ability to file a full claim with the carrier is permanently waived.
  

Strict Reporting Windows

• Concealed Damage: If you discover damage after unpacking, you must report it within 48 hours.
  
• The 33% Payout Rule: Per our distributor’s strict policy, claims for concealed damage (found after a clean signature) are capped at 1/3 of the product cost. If you sign the receipt without inspecting the unit, you may be held responsible for the remaining balance of the repair or replacement costs.
  
• Documentation: Reports must include photos of the damaged product and the original packaging. Do not discard any packaging materials until the claim is resolved.

Exclusions

• Installed Items: Any item that has been installed, gas-tested, or used is non-returnable under any circumstances.