Billing Terms & Conditions

Effective Date: August 20, 2025

These Billing Terms and Conditions ("Terms") govern the payment obligations and processes between Backyard Supply LLC, doing business as Chillworthy Yard Supply ("Company," "we," "our," or "us") and the customer ("you," "your," or "Customer"). By purchasing from us, you agree to these Terms.

1. Pricing

2. Payment Methods

3. Payment Timing

4. Invoices

Invoices are issued electronically to the email address you provide. You are responsible for ensuring your billing details are correct and up to date.

5. Late Payments

Payments not received on time may be subject to a late fee of 1.5% per month, or the maximum allowed by law. We reserve the right to suspend or cancel orders if payment is not received within 10 days of the due date.

6. Disputed Charges

You must notify us of any disputed charges within 15 days of the invoice date. Email hello@chillworthy.com with your invoice number and details of the dispute. We will promptly investigate and resolve all disputes.

7. Refunds & Credits

Refunds and credits are handled in accordance with our Return & Refund Policy. Approved refunds are processed to the original payment method within 14 days.

8. Taxes

Customers are responsible for all applicable taxes including sales tax and VAT. Tax-exempt customers must provide a valid exemption certificate at the time of purchase.

9. Cancellations

Orders may be canceled for a full refund before shipment. Once your order has shipped, it cannot be canceled and must be returned in accordance with our Return & Refund Policy.

For cancellation requests, contact us immediately at hello@chillworthy.com or call (339) 444-0693 with your order number.

10. Payment Security

11. Changes to These Terms

We may update these Terms at any time. Updates are effective once posted on www.chillworthy.com.

12. Limitation of Liability

13. Governing Law

These Terms are governed by the laws of the Commonwealth of Massachusetts, USA. Any disputes will be handled exclusively in Massachusetts courts.